FAQs

Q?

What areas do you serve?

A.

We focus on clinics in California and ultimately serve all locations in our great state. However, the majority of our clients are concentrated in the areas of Menifee, Temecula, Murrieta, Long Beach, Riverside, Huntington Beach, Santa Ana, Anaheim, Oceanside, San Diego, and Los Angeles.

Q?

What documents do I have to send to you?

A.

In order to file claims and properly handle the billing, we need all of the patient demographics, insurance information, hospital face sheet for hospital patients, and encounter sheets for doctor visits.

Q?

Do you also do medical coding?

A.

No, we do not do medical coding. All patient claims must be properly coded prior to turning over the billing information to us.

Q?

How much does outsourcing our medical billing to you cost?

A.

Our fees vary depending upon the volume of billing we do for you.  You can request a quote by calling 951-837-4681, emailing billie@mdbill.com, or completing the convenient online form.  We also encourage you to try our savings calculator to learn how our dedicated billing may actually save you money.

Q?

Do you require a contract?

A.

Yes. The contract ensures both parties understand their role and responsibility in the billing process and it details the fee we will charge for your unique practice. All of our contracts have a clause that allows you to terminate our service with 30-day’s notice if you’re not satisfied with the service we provide.

Q?

How soon can you take over my billing once I sign up?

A.

We can process 100% of your billing claims within one week of signing up!

Q?

All medical billing companies promise to increase reimbursements, what makes JBG Solutions different?

A.

We are experts in our field and we have a proven track record of increasing client reimbursements. We do it by ensuring the ICD–9/ICD-10 and CPT codes are up to date, assisting in proper patient demographics for accurate data entry. We are detail oriented, which is essential for proper billing practices, and we follow–up! We call insurance companies on a frequent and recurring basis to resolve issues before they become problems so you’re reimbursed promptly for your services.

Q?

Do you send out patient statements?

A.

We will have your patient statements printed and mailed out for you.  We process patient statements weekly and automatically re-send unpaid statements after 30 days with a reminder for payment.

Q?

What kind of insurance follow–up do you do?

A.

Upon receipt of the EOB, we will follow–up on any denied or rejected claims. We work on each claim until it has been paid or a valid response for non–payment has been given. This is where JBG Solutions excels, by continuously following up to ensure you receive the revenue due to you!

Q?

Patients complained that my last billing company did not return phone calls. Do you handle patient billing inquiries? What are your hours of operation?

A.

Our phone number is listed on all patient statements for patients to call with any questions or concerns regarding their bill. They will call us, not your office, Monday through Friday, 8:00 to 5:00 PST. If the patient leaves a voicemail outside our normal business hours, we return the call promptly the next business day.